Q & A's
Can I deliver garments to friends or family?
Yes you can. Please ensure you enter the friend or family member’s address in the ‘delivery address’ field upon checking out. The ‘billing address’ field would then be your address.
How will my order be shipped?
We send all orders via The Courier Guy. You can track your order online at www.thecourierguy.co.za using the waybill number on your delivery notification email. If you do not have your waybill number or have an issue with your shipment, please email us on firstname.lastname@example.org.
How will I know when my order has been shipped?
You will receive an email from us stating that your order has been collected by The Courier Guy and you will be sent a waybill number to track your order’s delivery status.
How do I check my order status?
You will be sent emails informing you of your order status. If you have a query, you can email us on email@example.com. Please provide your full name, contact number and order number from checkout.
How long does it take for my order to be shipped?
If your order is in stock, your order will be processed within 5-7 working days once the amount reflects in our account. Please note that we always try our utmost to provide the fastest possible service.
How long does it take for my order to arrive once it’s been dispatched with the courier?
Orders to all major cities should be delivered within 3-5 working days unless otherwise specified.
Deliveries via courier will only be done on working days, within working hours, to the address provided by you. Please note that we are not held responsible for incorrect delivery details that are provided, so please ensure that you complete the delivery details correctly on checkout.
Do you deliver to a post office?
No, we do not deliver to any postal address.
Do you allow for collections?
Unfortunately we don’t at those present time.
Where does Baby Couture deliver to?
We deliver anywhere in South Africa to a physical address.
Can I place an order for delivery in another country?
Please email us on firstname.lastname@example.org to discuss.